Cancellation Policy

1. Your Right to Cancel

You may cancel any RANKHOSTZONE service at any time. Cancellations take effect either immediately or at the end of the current billing cycle, depending on the cancellation type you choose. There are no early termination fees.

2. How to Cancel

To cancel a service, please follow these steps:

• Log in to your Client Area
• Navigate to Services → My Services
• Select the service you wish to cancel
• Click "Request Cancellation" and choose the cancellation type
• Submit your cancellation request with a valid reason

Cancellations submitted via email or chat are not accepted — all cancellations must be submitted through the client area to ensure proper processing.

3. Valid Reasons for Cancellation & Refund Eligibility

Only cancellation requests with a valid reason are eligible for cancellation processing and any applicable refund. The following are considered valid reasons for cancellation:

• Service dissatisfaction — The hosting service does not meet your requirements or expectations
• Migration to another provider — You are moving your website to a different hosting company
• Business closure — Your business or website project is shutting down permanently
• Downgrading or consolidating — You are merging multiple services into a single plan
• Technical limitations — The service cannot support your specific technical requirements

The following are NOT considered valid reasons and may result in cancellation denial or forfeit of refund:

• Requesting cancellation solely to re-purchase at a promotional or discounted price
• Cancellations without providing any reason or with vague/incomplete explanations
• Cancellations made to circumvent our Terms of Service or Acceptable Use Policy
• Cancellations where the client has violated our policies and is under investigation

RANKHOSTZONE reserves the right to reject cancellation requests that do not include a valid reason and to request additional information before processing.

4. Cancellation Types

Immediate Cancellation: The service is terminated immediately upon approval. You lose access to all service resources, files, and databases immediately. No refund is issued for unused time unless within the 15-day money-back guarantee period (and the purchase was not made using a coupon or promo code).

End of Billing Period Cancellation: The service remains active until the end of the current billing cycle and is then terminated. This is the recommended option for most customers.

5. Coupon & Promo Code Purchases

Services purchased using any coupon code, promo code, discount code, or promotional offer are NOT eligible for the 15-day money-back guarantee. Cancellation of such services will not result in a refund. The service will be terminated either immediately or at the end of the billing period, but no monetary refund will be processed.

By using a coupon or promo code at checkout, you acknowledged and agreed at the time of purchase that the order is final and non-refundable.

6. Data Deletion After Cancellation

Upon service cancellation, all hosting data — including website files, databases, email accounts, and backups — is retained for 7 days after the cancellation effective date, then permanently deleted. It is your sole responsibility to back up all data before the cancellation takes effect. We cannot recover data after it has been deleted.

7. Domain Names

Domain name registrations are separate from hosting services and are not automatically cancelled when you cancel hosting. Domains must be managed independently. If you wish to cancel a domain, you must do so separately through the client area. Domains will continue to auto-renew unless renewal is disabled.

8. Outstanding Balances

Cancellation requests will not be processed if there are outstanding unpaid invoices on the account. All pending balances must be settled before a cancellation request can be approved. Accounts with unpaid invoices may be suspended rather than cancelled.

9. Cancellation Confirmation

Once your cancellation request is processed, you will receive a confirmation email to the address on file. Please retain this email for your records. If you do not receive a confirmation within 24 hours, contact our support team immediately.

10. Service Reactivation

Cancelled services may be reactivated within 7 days of the cancellation effective date, subject to resource availability and payment of a reactivation fee. After 7 days, all data is permanently deleted and reactivation is not possible. A new account and fresh setup would be required.

11. Cancellation of Reseller Accounts

Cancellation of a reseller hosting account will also terminate all sub-accounts created under that reseller. It is the reseller's responsibility to notify their clients and migrate their data before cancelling the reseller account. RANKHOSTZONE is not liable for data loss caused by cancellation of reseller accounts.